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Friends, from time to time something will go wrong with your game. This is as certain as the Smurfs are blue! The game will crash, you’ll be reset to Level 1, you’ll lose your neighbors, etc, etc! The majority of the time there is a fix so DON’T PANIC! I will try to guide you through what you should do if your smurfs act irregular. Things to note before we start:
This is the first step that should ALWAYS be taken if there is something wrong with your game.
Hold the On/Off button down for a couple seconds until the red slider appears. Slide it over and shut down your device. Power it back on by pressing the same button for a few seconds and reopen Smurfs’.
NOTE: If your game ever resets itself to level one, **STOP PLAYING!!!** If you continue playing you risk losing your village for good. Instead,, and your game should be right where you left it.
I often see this tip recommended before power cycling. ALWAYS power cycle first so that you don’t risk losing progress in your game. This tip should be used ONLY to recover a previously normal village and NOT for problems with the social aspects of the game.
Beeline has programmed the game to back itself up daily on your device. However, the daily back-ups aren’t visible without knowing the following trick:
Tap on Papa’s Smurf’s face 16 times. *poof* The “Recover Village” button should appear in the lower right corner!! Let’s tap on the button . . .
You can now select from which date you want to recover and even preview each date.
NOTE 1: You will lose some progress in your game depending on when the last back up was. Therefore, you may want to try the next tip (Deleting the game) if you’re concerned about losing any progress.
NOTE 2: If you delete the game from your device, you also delete the past recovered villages.
NOTE 3: You CAN recover smurfberries you’ve spent on items this way BUT you CANNOT have smurfberries you’ve purchased credited back to your bank account this way (so save your iTunes receipts!).
*** THIS SHOULD ONLY BE DONE IF YOU PLAY ON GAME CENTER!!! ***
Usually the previous solutions resolve whatever problem you have with your game. If it doesn’t then you may have to delete the game and download it again.
WARNING: This will erase any backed up villages saved with the Papa Smurf Recovery Trick.
Once you have reinstalled the game, open Game Center and start the game from there. You may still be at Level 1. DON’T PANIC!! Often you have to go through the opening storyboards (you know, where Gargamel has found the village and you have to start a new one, yadda, yadda, yadda) until the above sign appears. Choose your original village (the Online village).
There are two reasons to sync your device to iTunes:
NOTE: If updating your iOS causes issues with your game, power cycle or delete and reinstall the app (only if you’re on GC!)
The “Social Aspects” of the game (i.e. anything dependent on neighbor interaction: visiting neighbors, watering, etc) is MOST dependent on your internet connection
Most of the game’s bugs are with the social aspect of the game. Remember to check your internet connection as stated above. If you are sure you have a good internet connection then the problem can lie in either one of the following areas:
If none of the above tips help then this is likely a problem that many share (i.e. it’s one of the game’s bugs). You should try to contact Beeline. There are two ways you can do this:
Smurfs and Smurfettes, I hope this helps. If you have any other fix it tips or see an errors above, please don’t hesitate to make a post below. I read them all.